Please note: this is an archived news article release
This article was published on Tuesday, 5 August, 2025. The information contained within may be out of date or inaccurate. News articles and media releases older than 60 days are archived for future reference.
Posted on Tuesday 5th of August, 2025,
Greater Shepparton City Council is pleased to announce the continuation of its Customer Service Outreach Program, which began in August 2024.
Initially delivered in partnership with Neighbourhood Houses across the region, the program was designed to bring Council services closer to residents by placing Customer Service staff directly in local communities.
Council’s Director Corporate Services, Chris Teitzel, said the initiative has made it easier for residents to access Council services, enabling them to speak directly with staff, make enquiries and payments, and log service requests without needing to travel to Council offices.
Mr Teitzel said Tatura Community House is a warm and inclusive space that offers support to all members of the community and has played a key role in the success of the program.
Through this ongoing service, Council remains committed to strengthening communication, addressing local concerns, and delivering accessible and responsive services to residents who may find it challenging to visit the main offices in the Shepparton CBD.
Council’s Customer Service staff will be available from 10am to 3pm on the second and fourth Wednesday of each month at:
12–16 Casey Street, Tatura
For upcoming dates and more information please visit our Customer Service Outreach Program page or contact Team Leader Customer Service on (03) 5832 9700.
More News from Greater Shepparton
Thursday 11th of December,
Council reminds residents to keep pets safe during summer
Greater Shepparton City Council is encouraging residents to take extra care of their pets as temperatures rise, with a reminder of the vital role responsible pet ownership plays in keeping animals healthy and comfortable throughout the summer months. Read more
Thursday 11th of December,
Council services over Christmas and New Year
With the jingle of Christmas just around the corner and a new year fast approaching, it’s time to take note of Council’s festive season hours. Read more
Thursday 11th of December,
Upcoming traffic management works in Shepparton
Greater Shepparton City Council wishes to advise that Local Area Traffic Management (LATM) works are programmed for multiple streets and roads throughout Shepparton, from January to June 2026. Read more
Wednesday 10th of December,
Funding secured for Goulburn Murray Valley Fruit Fly Program
Greater Shepparton City Council has secured $469,000 in Victorian Government funding for the Goulburn Murray Valley Fruit Fly Program, to continue vital efforts in managing Queensland Fruit Fly across the region. Read more
Wednesday 10th of December,
Greater Shepparton City Council wins Victorian Multicultural Award for Excellence
Greater Shepparton City Council has been recognised for its commitment to multicultural inclusion, winning the Local Government Award at the 2025 Victorian Multicultural Awards for Excellence. Read more
Monday 8th of December,
Greater Shepparton to host Victory A-League Women’s match and community programs next year
Greater Shepparton City Council is proud to welcome Melbourne Victory and Newcastle Jets to the region for a high-level Ninja A-League Women fixture that will bring elite football close to home for local fans and young players. Read more
See All News
Want to get the latest news and events in your Facebook feed?
Just go to our Facebook page and click the Like button.
More Events in Greater Shepparton
Friday 19th of December,
IGNITE Victoria
What is IGNITE? Set on the courtyard stage at The Peppermill Hotel (thanks Todd!), those taking to the stage can expect to experience a real gig from start to finish, working alongside our team of passionate… Read more
Sunday 14th of December,
Riverlinks and John Noble's Quartet Program presents Itet Strings Celebration 2025
Ten Itet string ensembles from across Victoria take the stage alongside their professional mentors for an inspiring and unforgettable musical event. View on Riverlinks
Monday 15th of December,
Movie Afternoon at Shepparton Library - Mr Bean's Holiday (PG)
Escape the Summer heat and relax in the Shepparton Library with a fun movie afternoon! Read more
Tuesday 16th of December,
Riverlinks and Promac Productions present REJOICE AND BE MERRY... IT'S CHRISTMAS ' 25 -- AN AFTERNOON DELIGHT
To wind up a fantastic year of Afternoon shows at Riverlinks Eastbank, Promac Productions, Australia’s leading morning show company , bring their sparkling and highly acclaimed Christmas production to… View on Riverlinks
Tuesday 16th of December,
Book Chat at Shepparton Library
Come and join us at Shepparton Library for a cuppa and a chat about your favourite books! Read more
Saturday 13th of December,
Mooroopna Carols in the Park
Classic Christmas carols and primary school music presentations. Choirs will include Shepp Sings!, South Shepparton Community Church and St Albans Anglican Church plus many local artists. Santa will pay… Read more
See All Events