The Community Satisfaction Survey is conducted by Computer Assisted Telephone Interviewing, with Greater Shepparton residents aged 18+ selected at random to take part. All responses are confidential and are grouped with others.
Research resource company Thinkfield will conduct the phone surveys which are a useful way for Council to understand whether it is meeting community expectations for the services it provides.
“The phone surveys, which will be conducted from Monday 1 June to Wednesday 24 June, are a useful tool for Council to gather feedback,” Director Corporate Services, Chris Teitzel said.
“The survey gathers impressions on the services, facilities and activities Council provides, and is a great insight into the ways Council can improve its service delivery.”
Mr Teitzel said Council would use these results as a benchmark to see if the community’s positive perceptions had continued.
Results for the Quarter Three 2025/2026 Community Satisfaction Survey demonstrated community satisfaction had improved significantly when compared with the previous year’s Quarter Three results.
Areas where Council saw a significant improvement compared to last year’s results included trust, leadership, reputation, customer service, arts and culture, community facilities, lobbying, consultation and overall performance.
Mr Teitzel encouraged residents who receive a phone call to participate in the survey, assisting Council to collect this important feedback and data.
“Residents can be assured that if they receive a phone call from Thinkfield the survey is legitimate and is being conducted on behalf of Council,” he said.
“I encourage anyone who receives a phone call to take part in the survey and provide us with their honest opinion on Council’s performance and services. We look forward to seeing the results.”
